Drayv Support

Email the Drayv team. We reply within 2 business days, in English, Russian or Uzbek.

Support address: xalilovmuxammad3@gmail.com

To help us fix things fast, tell us your phone model, your OS version, and what you were doing when the problem happened.

I can't sign in.

Make sure you have a working internet connection, then try again. If you signed up with a phone number and PIN, enter the number exactly as you registered it — with or without the +998 country code both work. Still stuck? Email us and we'll sort it out.

My trip didn't record, or the distance looks wrong.

Drayv needs Location set to "Always" so recording continues with the screen off. Check Settings → Drayv → Location. GPS accuracy also drops in tunnels, underground parking and dense city blocks. Trip stats are beta-labeled while we keep improving accuracy.

Does Drayv track me all the time?

No. Drayv only records while a drive is active, and it shows a permanent notification the whole time. Your raw GPS route never leaves your phone — we upload only a trip summary and the map zones you claimed. Read our Privacy Policy

How does territory work?

Driving through an area claims its map zones for you. Territory appears immediately on your map and updates on the leaderboard once your trip syncs. Another driver can take a zone from you by driving it later.

How do I manage or cancel a subscription?

Subscriptions are billed by the App Store or Google Play, not by us. Manage or cancel them in your store account settings. Deleting your Drayv account does not cancel a subscription.

How do I delete my account?

In the app: Settings → Delete account. This permanently removes your profile, trips, territory and stats. Delete your account without the app